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Xfinity Assistant
Enrique
Live Agent
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Thanks for your order
Let’s get started
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operator
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operator
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operator
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Chat with an agent
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Start Chat
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Connected with Enrique
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hi there –
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Thanks – I’m Shawn
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thanks –
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so my gateway id is: MTA MAC: 3C:9A:77:37:8B
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From You,
I am attempting to connect a NAS device. – I have it plugged in directly with a cat-6 cable –
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it says it is connected and assigned to me through the xfi site-
From You,
but I can’t access it
From Agent,
From You,
awesome!
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From You,
shawn palmer
From You,
I can see the hostname / ip address / mac address for it etc. in xfi –
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the device is trying to use 169.254.1.2 as an IP address for itseflt –
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yes – 1651 market st.
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From You,
hmmmm – I also see that my iMac is listed as being connecte4d twice – ShawniMac and ShawniMac-4 – I thought I could plug the nas into the iMac with that thunderbolt connector – but maybe I should not do that?
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sure – sorry for the barrage of info – I’ve done this a couple times now – lol
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From You,
np
From Agent,
From You,
I can connect to the internet –
From You,
it is this new device that is not able to
From Agent,
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From You,
of what?
From Agent,
From You,
what is listed online does not match what I have – acutaly
From You,
xFi Advanced Gateway Our xFi Advanced Gateway offers up to 1 Gigabit speeds, wide coverage, exclusive WiFi management tools, Parental Controls and xFi Pods for extended coverage. Its attractive design lends itself to being positioned in a central open area for best broadcasting. Xfinity xFi advanced gateway Model Numbers: TG3482G and CGM4140COM Friendly Model Name: XB6 Gigabit Ethernet Ports: 2 Dual-Band WiFi Option: Yes Maximum Data Throughput: 1 Gbps WPS (WiFi Protected Setup): Yes Gateway/ Network Management Tool (http://10.0.0.1): Yes Xfinity xFi Eligible: Yes Xfinity app Activation: Yes Two Total Telephone Ports: Yes Battery Backup Capability (Xfinity Voice Only): Yes Link Cordless Phones (CAT-iq 2.0*): Yes Home Hotspot Capable: Yes Compatible with Xfinity Home: Yes View and Download Xfinity xFi Advanced Gateway (XB6) Resources:
From You,
this si the one I actually have –
From Agent,
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From You,
great!
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From You,
I bought a cat 6 cable today for it – so it is connected directly –
From Agent,
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From You,
I have both a desktop and laptop – both f those are connected – the desktop should be connected through the ethernet cable – the laptop by wifi –
From You,
the device with the issue is connected to the 2nd ethernet port on the gateway –
From You,
the wifi is called spiffyHOME
From Agent,
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From You,
passowrd for what?
From Agent,
From You,
ahh – the device can’t use wifi – that’s why I plugged it in – both the gateway and tried to connect it to my iMac –
From You,
I don’t need to make a new ethernet “connection” in my network through the mac for this second cable / device?
From Agent,
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From You,
ok – UGH!! it all sounds so easy when you read the directios
From You,
basically this new device wants to have an ip of 169.254.1.1 – which it has – but that doesn’t get it into the network
From Agent,
From Agent,
From Agent,
From You,
hmmm – I was messing around – and got a message –
From Agent,
From You,
Another device on the network is using your computer’s IP address (169.254.1.2).
From You,
Try connecting again later. If you continue to have problems, change the IP address of this computer or the IP address of the other device. Contact the network administrator if you need more information.
From Agent,
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From You,
well – it was activated and configured a few hours ago –
From You,
but it was plugged into the imac – and everytihng was using the wifi –
From You,
(somehow – I did not understand how it worked)
From You,
so I got a cable just for the NAS – thiking i could plug it in and it would continue to work –
From Agent,
From You,
I think if the NAS had an ip of 169.254.1.1 – and he mac is 169.254.1.2 OR if we can flip them – so they both arent using the same IP it woudl work –
From Agent,
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From You,
ok – since I can’t reach the NAS – and it is set to 169.254.1.2 – how do I change the iMAC to be 169.254.1.1?
From You,
I just disconnected the wifi on the iMac – so it is just running on the ethernet cable now –
From You,
this is where I don’t understand what is happening – the iMAC is all good – connected via ethernet – when I look at teh TCP/IP screen – it says it’s IPv4 address is 10.0.0.231 – which is nothing like the 169.254.1.2 address?
From You,
that’s the one that should be better if it was 169.254.1.1 – I think – ?
From You,
did you just reset mywifi? no worries – just checking –
From You,
ok – I have the xfi on my phone – should I activate the new gateway?
From You,
did we get disconnected?
From You,
i just did the set up steps –
From You,
it seems to be on finishing up –
From You,
ok – it’s back – but did I lose you?
From You,
ok lost you –
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operator
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operator
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No, thanks
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operator
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Chat with an agent
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Chat with an agent
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Start Chat
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Connected with Enrique
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Hi there – I don’t know if this is possible – but I was chatting with – Chiinngaihniang – but when the gateay reset we lost connection
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From You,
yes –
From You,
ok – my gateway id MTA MAC: 3C:9A:77:37:8B
From Agent,
From You,
I have a new NAS that I am trying to connect –
From Agent,
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From You,
it has an ip address of 169.254.1.2 – which is the same as my iMAC – I wanted to try cahnging the iMAC to 169.254.1.1
From You,
both machines are plugged in with cat 6 cables. – direty into the gateway –
From You,
the gateway was just completely reset and I restarted it –
From Agent,
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From You,
ASUS Spiffy-NAS-ty this is teh device that says it is connected but that I cant’ reach etc.
From Agent,
From You,
the new device is a NAS – storage device –
From Agent,
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it HAD been working – but it was plugged into the iMAC – and everything was using wifi – so I went and got a new cat 6 cable for it –
From You,
and now it is running – says its connected but I cant’ get it it –
From Agent,
From You,
I’ll do it again –
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From You,
I did something else weird – I connected the NAS to the iMAC through a thunderbolt etherent cnnector –
From You,
the nas isn’t wifi –
From You,
and generally I dont’ have wifi on the iMAC running – the eithernet is faster –
From You,
I just turned off the wifi on the imac right now.
From Agent,
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From You,
it has to be ssoemthing with the ip’s – it might be using the same one as the imac –
From You,
but I don’t get what’s what with that –
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From You,
ok it’s rebooted –
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From You,
it is connected to the network – you can seeit – but I can’t access the device itself –
From Agent,
From You,
http://169.254.1.2/
From Agent,
From You,
https://169.254.1.2:8001/
From You,
how do I change the IP address of one of these machines –
From You,
and or why can’t I give the new machien it’s own ethernet connection?
From Agent,
From You,
good grief.
From Agent,
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From You,
what about the imac – can we change it’s ip address
From You,
and why do I keep getting- : thernet2-NAS has a self-assigned IP address and will not be able to connect to the Internet.
From Agent,
From You,
ok – but first –
From You,
it has it’s own cable and connection to the gateway –
From You,
sorry – what do you think is best?
From You,
atm I can’t change the IP I gave that nas – 169.252.1.2 – and I think that the imac has the same one? so we cahnge the imac?
From Agent,
From You,
sure –
From You,
let’s change the ip of the imac –
From Agent,
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From You,
ok –
From Agent,
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From You,
shawn@spiffydesign.com
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relaeasing and renewing ip addresses
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From You,
yes.
From Agent,
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From You,
does that cover why I keep getting – Ethernet2-NAS has a self-assigned IP address and will not be able to connect to the Internet.
From You,
that “self-assigned ip” message – if I could have just added this NAS to the imac with the thunderbolt connector – it would have been perfeco –
From Agent,
From You,
I ahve done what is in that article a bunch already
From You,
it never cahnges what I see
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From You,
IPv4 address: 10.0.0.231
From You,
subnet: 255.255.255.0
From You,
router: fe80::3e9a:77ff:fe37:c28d
From You,
it doesn’t change anything –
From Agent,
From You,
why is my IP. address nothing like what I see when I check it – through what is my ip?
From You,
ip address through network panel – 10.0.0.231
From You,
73.170.58.35 – the outside one –
From Agent,
From You,
aren’t you guys in charge of the ip?
From You,
that is what I want to chagne
From You,
how woudl you normally connect a new macine to thenetwokr?
From Agent,
From You,
I can’t just manually add it –
From You,
and if I try adding a connection – adn using DHCP – I get – Ethernet2-NAS has a self-assigned IP address and will not be able to connect to the Internet.
From You,
why can’t I get a new connection going?
From You,
is it just luck? if i push the reset button it will randomly fall on a different address then I can get into the new device?
From Agent,
From You,
none of those questions had anything to do with the device –
From You,
how do your ip address change?>
From You,
how do I see the ip that my Imac is using?
From You,
why doesn’t my ip cahnge when I renew my dhcp lease
From Agent,
From You,
how do we factory reset – thatsounds faster –
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From You,
I”m frutrated because I boght a $30 cable thinkign it would work better – and now nada. – it doesnt’ make sense that pluggin it in would stop it –
From You,
login to where?
From Agent,
From You,
in 10.0.0.1 – that NAS has this info –
From You,
Host On 24:4B:FE:83:46:6B 24:4B:FE:83:46:6B Ethernet
From You,
everyting else has a name and an address –
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ShawniMac-31 38:C9:86:28:2D:27 Ethernet
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login to where once it restarts –
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Agent is typing
Xfinity Assistant
Chiinngaihniang
Live Agent
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Thanks for your order
Let’s get started
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operator
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operator
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Connected with Chiinngaihniang
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From You,
hi there –
From Agent,
From You,
Thanks – I’m Shawn
From Agent,
From You,
thanks –
From Agent,
From You,
so my gateway id is: MTA MAC: 3C:9A:77:37:8B
From Agent,
From You,
I am attempting to connect a NAS device. – I have it plugged in directly with a cat-6 cable –
From Agent,
From You,
it says it is connected and assigned to me through the xfi site-
From You,
but I can’t access it
From Agent,
From You,
awesome!
From Agent,
From You,
shawn palmer
From You,
I can see the hostname / ip address / mac address for it etc. in xfi –
From Agent,
From You,
the device is trying to use 169.254.1.2 as an IP address for itseflt –
From Agent,
From You,
yes – 1651 market st.
From Agent,
From You,
hmmmm – I also see that my iMac is listed as being connecte4d twice – ShawniMac and ShawniMac-4 – I thought I could plug the nas into the iMac with that thunderbolt connector – but maybe I should not do that?
From Agent,
From Agent,
From You,
sure – sorry for the barrage of info – I’ve done this a couple times now – lol
From Agent,
From Agent,
From You,
np
From Agent,
From You,
I can connect to the internet –
From You,
it is this new device that is not able to
From Agent,
From Agent,
From You,
of what?
From Agent,
From You,
what is listed online does not match what I have – acutaly
From You,
xFi Advanced Gateway Our xFi Advanced Gateway offers up to 1 Gigabit speeds, wide coverage, exclusive WiFi management tools, Parental Controls and xFi Pods for extended coverage. Its attractive design lends itself to being positioned in a central open area for best broadcasting. Xfinity xFi advanced gateway Model Numbers: TG3482G and CGM4140COM Friendly Model Name: XB6 Gigabit Ethernet Ports: 2 Dual-Band WiFi Option: Yes Maximum Data Throughput: 1 Gbps WPS (WiFi Protected Setup): Yes Gateway/ Network Management Tool (http://10.0.0.1): Yes Xfinity xFi Eligible: Yes Xfinity app Activation: Yes Two Total Telephone Ports: Yes Battery Backup Capability (Xfinity Voice Only): Yes Link Cordless Phones (CAT-iq 2.0*): Yes Home Hotspot Capable: Yes Compatible with Xfinity Home: Yes View and Download Xfinity xFi Advanced Gateway (XB6) Resources:
From You,
this si the one I actually have –
From Agent,
From Agent,
From Agent,
From You,
great!
From Agent,
From Agent,
From You,
I bought a cat 6 cable today for it – so it is connected directly –
From Agent,
From Agent,
From Agent,
From You,
I have both a desktop and laptop – both f those are connected – the desktop should be connected through the ethernet cable – the laptop by wifi –
From You,
the device with the issue is connected to the 2nd ethernet port on the gateway –
From You,
the wifi is called spiffyHOME
From Agent,
From Agent,
From You,
passowrd for what?
From Agent,
From You,
ahh – the device can’t use wifi – that’s why I plugged it in – both the gateway and tried to connect it to my iMac –
From You,
I don’t need to make a new ethernet “connection” in my network through the mac for this second cable / device?
From Agent,
From Agent,
From Agent,
From Agent,
From You,
ok – UGH!! it all sounds so easy when you read the directios
From You,
basically this new device wants to have an ip of 169.254.1.1 – which it has – but that doesn’t get it into the network
From Agent,
From Agent,
From Agent,
From You,
hmmm – I was messing around – and got a message –
From Agent,
From You,
Another device on the network is using your computer’s IP address (169.254.1.2).
From You,
Try connecting again later. If you continue to have problems, change the IP address of this computer or the IP address of the other device. Contact the network administrator if you need more information.
From Agent,
From Agent,
From You,
well – it was activated and configured a few hours ago –
From You,
but it was plugged into the imac – and everytihng was using the wifi –
From You,
(somehow – I did not understand how it worked)
From You,
so I got a cable just for the NAS – thiking i could plug it in and it would continue to work –
From Agent,
From You,
I think if the NAS had an ip of 169.254.1.1 – and he mac is 169.254.1.2 OR if we can flip them – so they both arent using the same IP it woudl work –
From Agent,
From Agent,
From You,
ok – since I can’t reach the NAS – and it is set to 169.254.1.2 – how do I change the iMAC to be 169.254.1.1?
From You,
I just disconnected the wifi on the iMac – so it is just running on the ethernet cable now –
From You,
this is where I don’t understand what is happening – the iMAC is all good – connected via ethernet – when I look at teh TCP/IP screen – it says it’s IPv4 address is 10.0.0.231 – which is nothing like the 169.254.1.2 address?
From You,
that’s the one that should be better if it was 169.254.1.1 – I think – ?
From You,
did you just reset mywifi? no worries – just checking –
From You,
ok – I have the xfi on my phone – should I activate the new gateway?
From You,
did we get disconnected?
From You,
i just did the set up steps –
From You,
it seems to be on finishing up –
From You,
ok – it’s back – but did I lose you?
Configure OS X Settings for Xfinity Internet
Access Xfinity Internet services with a Mac.
Configure the Internet Settings on Your Mac
From the Apple menu, select System Preferences.
On the System Preferences window, select the Network icon.
On the left pane, select your Ethernet card.
If the right pane is grayed out, click the Lock icon in the bottom left corner to log in with administrator credentials.
Click the TCP/IP tab; then from the Configure IPv4 menu, select Using DHCP.
Select the Apply Now button. At this point, your computer should obtain an IP address and all the other settings from the Comcast DHCP server. You should be able to surf the web, send and receive email, etc.
Still Unable to Connect?
Select the PPPoE tab and make sure that Connect using PPPoE is not selected.
Select the Proxies tab and make sure that none of the proxies are selected. Note: You may or may not select Use Passive FTP Mode (PASV); it does not affect your Internet connection or ability to go online. However, once you are connected, if you have trouble connecting to an FTP site, you may opt to change your selection at that time.
Your Internet settings are now configured correctly to connect to the Xfinity Internet service. Click Apply Now and you should be able to surf the web, send and receive email, etc.
Newer Macbook devices do not have a built-in Ethernet adapter. If using a third-party USB3-to-Ethernet or USBC-to-Ethernet adapter, you may have to download a driver from the manufacturer’s website before the adapters can work properly. Official Thunderbolt-to-Ethernet adapters sold by Apple do not need a driver.